FAQ

FAQ on Sukhumvit
When is the check-in? The check in time is 14:00.
When is the check-out time? The check-out is at 12.00. Should you like to reques for a late check-out, kindly check with our Client Relations Executive.
What are the reception opening hours? The reception, concierge and security services are 24/7.
What is the cancellation policy? For any cancellation or amendment of reservation, notice must be given 72 hours prior to arrival date to avoid a charge of one night's apartment rate including taxes.
What time is breakfast served? Breakfast is served from 06:00  –  10:30 at our all-day dining restaurant.
Do you provide adapter? Yes, complimentary rental of adaptors are available.
Do you provide Newspapers? Yes, complimentary local English newspaper are provided.
Do you provide an internet access? Complimentary Wi-Fi access is available throughout the property.
What is maximum number of people in each apartment?

Each apartment covers the following number of guests:

Studio/One Bedroom: 2 guests
2 Bedroom: 4 guests
3 Bedroom: 6 guests

Kindly contact our reservations department for further request or clarification.

Is there an additional charge for visitors? An occupant fee will be imposed for visitors staying overnight. This is also subject to the maximum occupancy of the room. All visitors will be required to register with the front desk. 
Does the hotel provide iron and ironing boards in all rooms? Yes, they are provided in all rooms.
Do you have hairdryers in the rooms? Yes, hairdryers are provided in all rooms.
Which type of beds do you have? All apartments feature king size beds, just studio feature twin beds.
Will you have baby cots available? Baby cots will be available upon request.
Do you provide baby cots and extra beds and the cost? Complimentary baby cots are available upon request and subject to availability. Rental of extra beds are available upon request and are chargable at THB 1,685/night.
Do you have Suites and access for persons in wheelchairs? We do not have any apartments specifically designed for persons in wheelchairs, however there is ample room to allow wheelchair mobility.
Do you have laundry facilities? Yes, there is a washer/dryer in every apartment and we provide laundry and dry cleaning services as well.
Do you have fitness facilities? Yes, a 24/7 fully-equipped gym is located on the 6th floor for our guests.
Do you accept pets?

Yes, we are a pet-friendly serviced apartment. However, do take note of the prevailing policies:

  • Initial deposit required: THB 25,000 (any damages inside the apartment caused by the pet will be deducted from deposit)
  • Fumigation Charge: THB10,000/pet applies.
What kind of services and facilities do you offer? Fraser Suites Sukhumvit, Bangkok offers a full range of facilities and services within the property. For a comprehensive list of our facilities, please click here.
Can I leave my luggage if my room is not available? Yes, you may leave your luggage with our concierge.
Do you provide parking and what is the cost? Yes. 1 complimentary car park lot is provided per apartment.
Others
Where can I find the best rates? Our best rates and promotions are available at our Offers page or contact our reservations department at +66 2 207 9300 or email us at sales.sukhumvit@frasershospitality.com
Do you provide shuttle services to the airport?  We do not provide shuttle service to the airport. However, airport transport services from THB 1,300 – THB 1,800 (depending on vehicle arranged) can be arranged prior to your departure.
How to reach the hotel from the airport?

There are a few ways to get to Fraser Suites Sukhumvit via the following:

By Taxi: A taxi from the airport takes approximately 45 minutes depending on traffic conditions and an average of THB 500 – 600.

By Express Train: A 15 minutes train ride will take you to to Makkasan station at a flat rate of 150 baht. Train services operates daily from 06:00 to 24:00.

Where can I find the closest bank, ATM and exchange office? The Thai Military Bank (TMB), Bank of Ayudhya, Siam Comercial Bank (SCB), and Bangkok Bank are conveniently located around the property.
Where can we eat?

An all-day dining restaurant, Charcoal and Above Eleven Rooftop Bar is located in the property. There are resturants located around as well, simply check with our Client relations Executive and they will gladly recommend them to you.

Where can I go for shopping? These are some of the recommended shopping areas within 15 – 30 minutes via BTS sky train: The Emporium, Central Chid Lom, Central Embassy, Central World, Siam Center , Siam Paragon, MBK and Terminal 21.
How to make the best experience of Bangkok? There are lots to see and do in Bangkok, each offering a different and unique experience. Check out the attractions on our Attractions page or check with our Client Relations Executives for recommendations.