FAQ

General Information
When is the check-in time? From 2:00pm onwards
When is the check-out time? 12:00pm on the expected departure date
What is the cancellation policy?

Our cancellation policy depends on the offer which you have selected.

If you require more information, feel free to contact Central Reservations Singapore: +65 6270 0800 or email to reservations.singapore@frasershospitality.com

Does the serviced residence have disabled facilities? Yes. The property is accessible to disabled guests. 

If you require more information, feel free to contact Central Reservations Singapore: +65 6270 0800 or email to reservations.singapore@frasershospitality.com

Is this a pet-friendly serviced residence? Yes. Small size pets are permitted in the residence. Charges apply. Other terms and conditions will apply should you wish to bring along your pet, so please check with the property when making the reservations.
What is the voltage and power plug type in the aparment? 220V/240V, 50 Hz. The power plug in the apartments are standard three-pronged square pin type socket. 
Residence Features
What are the bed types in the residences?
Residence Type
1 Bedroom Deluxe: Bedding Configuration - King
1 Bedroom Premier: Bedding Configuration - King or Queen
2 Bedroom Deluxe: Bedding Configuration - King, Single, Single
3 Bedroom Deluxe: Bedding Configuration - King, Queen, Single, Customized Single
3 Bedroom Executive: Bedding Configuration - King, Queen, Single, Single
3 Bedroom Premier: Bedding Configuration - King, Queen, Single, Single

 

How many occupants are permitted in each residence?

Our serviced residence is available for single occupancy or more. The number of residents depends strictly on the category of the apartment selected:

One Bedroom Apartment: Covers 2 occupants, Maximum 3
Two Bedroom Apartment: Covers 4 occupants, Maximum 5
Three Bedroom Deluxe: Covers 5 occupants; Maximum 6 occupants
Three Bedroom Executive: Covers 6 occupants; Maximum 7 occupants
Three Bedroom Premier: Covers 6 occupants, Maximum 7

Additonal occupant will be charged at SGD55 nett per night.

The occupant numbers refers to maximum number of persons permitted in respective apartment types, regardless of age of occupant.

Are baby cots available?

Yes, baby cots are available upon request and subject to availability.

Do you have wireless internet access in the residence? Yes.
Can wireless internet be accessed on multiple devices? Yes.
Do you allow parties in the residence? To maintain a conducive and safe environment for our residents, parties are prohibited within the apartments. The property has function spaces available for rent should you wish to organise a gathering.
What type of television channels do you provide? We provide over 60 TV channels ranging from World News, Sports, Entertainment, Education/Lifestyle and Children programmes. Charges will apply for additional channels.
Do you provide adaptors? Yes, adaptors are available upon request.
Do you provide transformers? Yes, transformers are available upon request.
Do you have non-smoking residences and what is the smoking policy? We do not have non-smoking designated residences. However, the residences are thoroughly refreshed before each check-in.
Smoking is prohibited within the property's public areas.
What type of newspapers do you provide? The Straits Times, Business Times, LianHe Zaobao International Herald Tribune, Asian Wall Street Journal, Asahi Shimbun and Nikkei Shimbun. All are available for in-room subscription, charges apply.
Facilities & Services
Do you have free wireless internet access within the property? Yes.
What are the breakfast option and the opening hours?

Daily buffet breakfast is served.

Weekdays: 6.30am to 10.30am
Weekends & Public Holidays: 7.30am to 10.30am

What are the opening hours of the gymnasium and outdoor swimming pool?

The indoor fitness room and outdoor swimming pool are open daily. The opening hours as follow:

Indoor fitness room: 24-hours
Outdoor Swimming Pool: 6.00am to 10.00pm

Do you provide laundry services? All our apartments come with a laundry area equipped with washer and dryer. We also provide professional laundry services which will be chargeable.
Is in-room dining available? No.
Is babysitting service available? Yes, babysitting service is available upon request and charges will apply.
Does the serviced residence have child-friendly facilities? Yes. The property has the following leisure amenities for children:
  • Outdoor children's playground
  • Children's wading pool
Do you have parking facilities? Yes. Residents are entitled to register one vehicle per apartment. Parking charges will apply for any additional vehicles. 
Do you provide airport transfers?

One-way airport transfer for stay of one month and above is provided. 

Alternatively, we do organize airport transfers and charges apply. 

For arrangement of airport transfers, please call +65 6643 9800 or email crefrorchard@frasershospitality.com

Others
Where is the nearest MRT station and how do I purchase the MRT cards?

The nearest MRT stations are Orchard and Somerset Stations, both of which are within a 10-minute walk away from the property. 

MRT cards can be purchased at the stations and can be used on trains and public buses.

How much would it cost to take a taxi from the airport to the property? It costs approximately SGD25 to get to the property from the airport. A 50% surcharge applies from midnight to 5.59am.
Where can I eat?

Fraser Residence is within walking distance from Orchard Road, the main shopiing destination which offers a wide variety of F&B outlets.

Are there any halal certified eateries nearby? Malls and establishments along Orchard Road offer halal choices.