FAQ

ALL INFORMATION DISPLAYED ON THIS PAGE ARE CORRECT AT THE TIME OF PUBLISHING.

General Information
What is the check-in time? The check-in time is 14:00.
What is the check-out time? The check out time is 12:00. Should you like to request for a late check out, kindly check with our Client relations executive.
What is the cancellation policy?

To avoid incurring cancellation charges, cancellation requests must be received at least 24h prior to arrival.

Are the residences handicap-friendly? Yes, one of our residences is handicap-friendly.
Are pets allowed? Unfortunately, we currently do not allow pets.
Is it possible to store my luggage at the hotel before check-in? Yes, you may leave your luggage with our concierge and recommended to reclaim within the same day.
Residence Features
What are the type of beds provided?

Depending on room type, we carry both King and Super Single-sized beds.

What is the maximum number of guests allowed in each residence type?

Each apartment covers the following number of guests:
Studio: 2 guests
1 Bedroom: 2 guests
2 Bedroom: 4 guests
3 Bedroom Penthouse: 6 guests
4 Bedroom Penthouse: 8 guests
Kindly contact our reservations department for further request or clarification.

Are baby cots and extra beds available?

Complimentary baby cots are available upon request and subject to availability.

Rental of extra beds are available upon request and will be charged accordingly.

Is internet access provided? Complimentary wifi access is available throughout the property.
Facilities & Services
Are there fitness facilities provided? Yes, there are 24/7 Sky Gym Two & Yoga Suite at Tower Two.
Sky Gym One & Yoga Suite at Tower One and Swimming Pool at Level 5.
What are the services and facilities offered?

Fraser Residence Kuala Lumpur offers a full range of facilities and services within the property. For a comprehensive list of our facilities, please visit http://klcc-kualalumpur.frasershospitality.com/en/facilities.html

What time is breakfast served? Breakfast is served from 0630 to 1030 Monday to Friday and 0630 to 1100 on Saturday, Sunday and Public Holidays.
Are laundry services provided? Yes, all apartments are equipped with in-room washer and dryer.  In addition, we also provide laundry and dry cleaning services.
What are the available dining options?

An all-day dining in-house options are available at Relish and Cafe on the Fifth. K There are restaurants located around the vicinity as well, simply check with our Client relations Executive and they will gladly recommend them to you.

Is on-site parking available and what is the cost? Yes. 1 complimentary car park lot is provided per apartment.
Is airport shuttle service provided?

Unfortunately, we do not provide airport shuttle service. However, limousine services can be arranged with our concierge prior to arrival or departure.

What is the reception operating hours? The reception, concierge and security services are 24/7.
Others
How do I get to the hotel?

Frasers Residence Kuala Lumpur can be accessed from the airport by KLIA Express to KL Central, approximately 28 minutes; then from KL Central to Fraser Residence Kuala Lumpur by taxi, approximately 20 minutes, about MYR20; or by taxi, approximately 1.5 hours, about MYR150 per trip.

Are there any recommended attractions in Kuala Lumpur?

There are lots to see and do in Kuala Lumpur, each offering a different and unique experience. Check out the attractions http://klcc-kualalumpur.frasershospitality.com/en/attractions.html or check with our Client relations Executives for recommendations.

One of the best way to experience the city is the KL Hop-On Hop-Off Bus which gets you around to the local attractions at a free and easy pace."

Are there any recommended shopping destination?

Suria KLCC, Quill Mall, Pavilion, Avenue K, AmpWalk, Lot 10, Fahrenheit 88 & Low Yat shopping malls are within close proximity of Fraser Residence Kuala Lumpur.

Where is the closest bank, ATM and exchange office located? There are ATMs at the nearby IMC Tower, and Maybank beside Concorde Hotel.