FAQ

FAQ

When is check-in and check-out times?

Check-in time is from 02:00 pm and check-out is before 12.00 pm.
What is the cancellation policy? Our cancellation policy is subjected to the terms and conditions of each promotion. For more information, kindly contact the property directly.
Is there a minimum age to check-in? The minimum age to check-in is 18 years old. 
Do you provide adapter? Unfortunately, we do not provide adaptors.
Do you provide Newspapers? Yes, we provide China daily and Shenzhen Special Zone Daily. 
Is there an additional charge for visitors? An occupant fee will be imposed for visitors staying overnight at Capri by Fraser. This is also subject to the maximum occupancy of the room. Please note that all visitors must be registered at the front desk. 
What is your child policy?

Children under 12 years of age will be allowed to stay with parents on complimentary basis (extra bedding is not provided), subjected to maximum occupancy of room type.

Breakfast charges: Kids below 3 years old enjoy complimentary breakfast. 50% and full adult price is applicable for 3-11 years old and for 12 years and above respectively.

Do you have handicap rooms & facilities? The property does not have any handicap rooms, however there is a handicap accessible toilet located near Delite.
Do you allow pets in the property? Yes, domestic animals are allowed within the premises, subjected to prevailing policies. 
Please contact the property for more information.
Does the hotel provide iron and ironing boards in all rooms? Yes, iron and ironing boards will be provided in all rooms.
Do you have hairdryers in the rooms? Yes, hairdryer is provided in each room.
Do you have smoking floors? Yes, the property has assigned smoking floors.
What are the bed types in the hotel? The property will have king and twin bedded rooms depending on room category.
Will you have baby cots available? Baby cots will be available upon request.
Do you allow the parties in the hotel? For the privacy of our guests, parties are not allowed in the hotel room. However, events can be held and catered for at Caprilicious or the meeting rooms.
What are the opening hours of the gymnasium? The gymnasium is open 24 hours a day.

 

Dialing Instructions

Client Relations Executive
Press the Guest Services button on your telephone

Local Calls
Dial 9 + local number
Mobile Phone Calls
Dial 9 + local mobile number

Toll – Free Calls ( 800, 999 ) & Credit Card Calls
Dial 9 + 001 + 800 + xxxxx
or
Dial 9 + 001 + 999 + xxxxx

Domestic Calls
Dial 9 + Area Code + Number ( xxxxxxx )

Rate: Charge per minute depending on destination

International Overseas Calls
Dial 9 + 001 + Country Code + Area Code + Number
Dial 9 + 007 + Country Code + Area Code + Number ( Only to Malaysia, Laos, Cambodia and Myanmar )

Rate: Charge per minute depending on destination

You can reach other long distance carriers from this telephone.
You can do so by dialing the access code provided by that carrier.

Applicable federal, state, and local taxes will be applied to all calls.
 

Telephone Charges
Local Call RMB 0.22 per min             
DDD Call RMB 0.7 per min
International Call  RMB 3 per min (Hongkong, Taiwan, Macau)
RMB 7 per min (all others)

 

Collect Call/All International Service Toll Free Number

  • Toll Free (400) RMB 0.22 per min.
  • ​(800) is free

For Further information please contact the CLIENT RELATIONS EXECUTIVE

All the above rates are subject to 6% VAT.

Others
Where is the nearest train and bus station and how do I purchase the tickets?

Yantian Bus Station
(15 minute walk)
No. 44 Shenyan Rd, Yantian District, Shenzhen Shi, Guangdong Sheng, China, 518081

Tel: +86 755 2522 8749

How much would it cost to take a taxi from the airport to the property? Approximately RMB200
Where can I eat within the property? Caprilicious (All day dining)
Delite